Q: When should
I dial 9-1-1?
A: To report a fire, medical
emergency, crime in progress (such as a robbery,
burglary, fight, etc) or any other life-threatening
emergency (vehicle crash, etc).
Q: What information should I
give the dispatcher when I call?
A: Try to provide as much
information as possible, including the who, what, when,
and where. Try to remain calm and speak slowly to
the dispatcher. Do not yell into the phone.
Remain on the line until the dispatcher instructs you to
Q: Can I call
9-1-1 on my cell phone?
A: Yes, however be
prepared to give the call taker information about your
location because it is not the same as calling 9-1-1 on
your home or business phone.
Q: What should I
do if I call 9-1-1 by mistake?
A: If you
accidentally dial 9-1-1, stay on the line and explain to
the dispatcher that you do not have an emergency.
If a caller to 911 hangs up without stating the problem,
the caller must be contacted in order to ensure that no
actual emergency exists. This may involve the
dispatching of an officer to your home or place of
business in order to ensure that a problem does not
Q: What if I need
the police, but it is not an emergency? What number
should I use?
A: If you need the
police for a non-emergency situation, call the business
line at 781-397-7171. Examples of calls which
should be placed to this line include:
- Noise complaints
(loud parties, etc)
- Minor vehicle
crashes without injury
- Past incidents
of theft or vandalism
- Requests for
Q: How do I
notify public safety dispatchers of a person in my
household who has a disability and/or communicates over
the phone by a TTY?
A: Please fill out
Disability Indicator Form
and fax it to the Malden PD 9-1-1 Supervisor at
781-397-0296. You may also mail it to the police