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Frequently Asked Questions


Please visit the animal control page for information on services offered by the city.

Problems with wildlife (such as raccoons) in public or in an open space on private property can be directed to the Animal Control Officer (ACO) at 781-397-7171 ext 1302.  Problems with wildlife in a private, contained area such as a home, garage, private building, under a porch, etc. should be directed to a wildlife removal service.  In an emergency, contact the ACO or Malden Police.

Information on Lost and Found Animals is televised on Malden Access TV, Channel 16. To contact MATV with information about a lost animal call (781) 321-6400 or contact Officer Kevin Alkins at (781) 397-7171 ext 1302.

Dog licenses are required for all dogs in the City of Malden and must be renewed annually. The fee for each license is $15.00 and applications are available at the Office of the City Clerk, 110 Pleasant St. Failure to license your dog could result in a fine of $50.00 in accordance with Section 9.16 of the Malden City Ordinances.  Click here for an application.

To report an on-going traffic-related issue in your neighborhood (speeding cars, etc), contact the traffic unit via email or at 781-397-7184.

Winter parking regulations are in effect from November 1st through April 1st.  Click here for more information.

Street Sweeping parking regulations are in effect from May 1st through November 1st.  Click here for more information.

When it is determined that parked vehicles may impede the plowing or removing of snow or ice and thereby impair the free flow of traffic, a SNOW EMERGENCY will be declared. During a declared snow emergency, there shall be no parking on either side of posted streets.  Click here for a list of affected streets and for further information on parking.

Resident parking regulations are in effect year-round and require a permit to park on particular streets between 7am - 7pm.  Click here for more information.

If you receive a parking ticket in Malden, you may pay the fine or request a hearing.  Click here for more information.

  • If your vehicle was towed because of unpaid parking tickets, you must pay the tickets at City Hall before the vehicle will be released.

  • If your vehicle was unregistered, you may obtain a tow release at Malden Police Headquarters and have the vehicle towed to private property.  In order to drive it or park it on a public way, you must go to the Registry of Motor Vehicles and register the vehicle prior to coming to the police station.

  • If your vehicle was towed for another reason, such as a crash or because of a parking related issue, you can come directly to Malden Police Headquarters to obtain a tow release.

  • Towed vehicles will only be released to a registered owner, who has proper ID.

If your purse or wallet was lost or stolen, cancel your credit cards immediately.  Contact your bank if your checkbook and/or ATM card was in the purse or wallet.  File a police report immediately in the jurisdiction where it was stolen.  Place a fraud alert on your name and Social Security Number with the three national credit reporting agencies:

               - Experian:  1-800-301-7195

               - TransUnion:  1-800-680-7289

               - Equifax:  1-800-525-6285

If you were a defendant, victim, or witness in a case and are looking to reclaim property that the Malden Police Department seized as evidence, contact the Detective Co at 781-397-7171 ext 1403 or via email.  Property will not be released until the case has been closed.  Proof in writing of same is required.

To obtain a copy of your driving history, contact the Registry of Motor Vehicles.

To obtain a copy of your criminal record, contact the Department of Criminal Justice Information Services.

Individuals between the ages of 15 and 18 must have a FID card or FID card restricted to chemical propellant only, to possess self-defense spray.  Individuals age 18 and over do not need a license to possess self-defense sprays.

  • Cost is $25.00 (check or money order made out to “City of Malden”).

  • Applications are available at Malden PD headquarters or online at http://www.mass.gov/eopss/docs/chsb/firearms/updated-ltc-fid-card-app-revised-05-19-15.pdf. NOTE: Pictures will be taken at time of application; the applicant does not need to provide them.

  • Complete the application and submit together with proof of Malden residence (utility bill required) to Beverly Smith at Malden PD headquarters.

  • Hours:  Mondays 9am-11am; Tuesdays 1pm-6pm; Wednesdays 9am-11am

    For more information contact Beverly Smith at 781-397-7171 x1108 or email

No application for a License to Carry a Firearm, in accordance with Massachusetts General Law (Chapter 140, Section 131), will be considered until the following steps are satisfactorily completed:

  • ​​​If not precluded by law as an "Ineligible Person" (*see below)

  • Applicant must secure three letters of recommendation, excluding family members, attesting to the applicant's character, with specific reference to their application to carry a firearm.  NOTE:  Reference letters must include name, address, telephone number and signature of the person who is making the referral.  Malden residents who are renewing their licenses do not need reference letters. 

  • Applicants must complete a firearms safety or hunter safety course taught by a Mass. State Police or NRA certified instructor.  A copy of the course certificate must be attached to the application.  Note that active members of the military and national guard do not need a safety course.

  • Complete the application and submit together with proof of Malden residence (utility bill required) and item #2 (above) and item #3 (if applicable) to Beverly Smith at Malden PD headquarters.

  •  
  • Fee is $100.00 (check or money order made out to “City of Malden”).

  • Applications are available at Malden PD headquarters or online at http://www.mass.gov/eopss/docs/chsb/firearms/updated-ltc-fid-card-app-revised-05-19-15.pdf. NOTE: Pictures will be taken at time of application; the applicant does not need to provide them.

  • ​Naturalized citizens must provide documentation of same for new and renewing licenses.  If you are not a citizen, you will need to show a permanent resident card with number and a date that shows how long you have been a resident.

  • *Chapter 140 Ineligible Persons​: Aliens, persons convicted of either a felony or any harmful drug law, a misdemeanor punishable by more than two years imprisonment, a violent crime, a weapons or drug offense; is subject to a suspension or surrender order or protection order issued pursuant to M.G.L. Cc. 209A.

  • For more information contact Beverly Smith at 781-397-7171 x1108 or email

  • Criminal Investigations - To obtain information concerning a report that has already been filed and to find out the status of your case, contact the Detective Bureau at 781-397-7171.
  • Hit and Run Crash Investigations - To obtain information concerning a report that has already been filed and to find out the status of your case, contact the Traffic Unit at 781-397-7171.
  • Missing Person Investigations - To obtain information concerning a report that has already been filed and to find out the status of your case, contact the Detective Bureau at 781-397-7171.

For non-emergency calls, dial 781-397-7171.  Examples of non-emergency situations include: past incidents of theft or vandalism, noise complaints (loud parties, etc), minor vehicle crashes without injury.

You should dial 9-1-1 to report a fire, medical emergency, or a crime in progress (burglary, robbery, fight, etc.) or any other life-threatening emergency (vehicle crash, etc.).  If you are using your cellular phone, you will need to tell the dispatcher your location.  Stay on the line and do not hang up until instructed to do so by the dispatcher.

  • Motor Vehicle Crash Reports should be filed by the operator of a vehicle involved in a crash where the damage to any one vehicle or property is over $1,000 or if there is an injury to any person, even if a police officer was on the scene.  You should file the report within 5 days of the crash.  You should not file a report if the crash occurred on a private road, driveway, private parking lot or other private way.
  • Download the motor vehicle crash report
  • Send completed reports to: (1) the police department in the city or town where the crash occurred, (2) your insurance company, and (3) the RMV (Registry of Motor Vehicles)
  • To obtain a copy of an operator's crash report or the police report, contact the RMV. Click here for the RMV crash report request form.

To file a police report, contact 781-397-7171. Some reports may be taken over the phone, while others may require that an officer come to your home or business.  Most reports may also be filed in-person at Malden Police Headquarters at 800 Eastern Av.  Reports can be filed twenty-four hours per day, seven days per week.  In an emergency, always dial 9-1-1.